Our Derby client are currently recruiting for Customer Sales Assistants to successfully achieve individual and team targets and deliver exceptional customer service in order to maximise the sales performance of the branch. Key Accountabilities 1. Work closely with other branch colleagues to achieve targets deliver results and continually seek ways to improve performance and contribution to the business and to customers. 2. Successfully achieve personal and team targets by proactively generating leads and referrals across the product range via face to face discussions telephone and incoming post. 3. Maintain up to date knowledge of company and competitor products and effectively use the point of sales material to maximise sales. 4. Effectively complete customer reviews and ensure sales administration activities are completed in an effective and timely manner. 5. Deliver exceptional customer service within agreed customer service standards. 6. Maintain up to date knowledge of all company policies procedures and product compliance requirements. 7. Ensure work of self and others is carried out in full compliance with all legal and regulatory requirements and codes of practice conduct 8. Ensure adherence at all times to all risk management processes within Branch Sales in accordance with Companys risk and control framework Key Metrics Achievement of team targets Achievement of individual targets and Personal Development objectives Branch Customer satisfaction Branch and Channel Scorecard Performance Mi Compliance Risk Mi Performance Review documentation Employee Engagement data Customer Relation data (Complaints Mi) Counter Transactions Audit Reports Nps data Footfall counter Activity data Office Angels are an equal opportunities employer Only successful candidates will be successful Office Angels is acting as an Employment Business in relation to this vacancy.